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VMware vSphere: Troubleshooting Workshop

Course Length: 5 days
Certifications: VMware Certified Professional 6.5 - Data Center Virtualization (VCP6.5-DCV)
Number of Exams: 1

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This training workshop provides you with the advanced knowledge, skills, and abilities to achieve competence in troubleshooting the VMware vSphere® 6.x environment.

This workshop increases your skill and competence in using the command-line interface, VMware vSphere® Web Client, VMware vRealize® Log lnsight™, and other tools to analyze and solve problems.

Course Objectives

By the end of the course, you should be able to meet the following objectives:

  • Use vSphere Web Client, the command-line interface, and logs to diagnose and resolve problems in the vSphere environment
  • Introduce troubleshooting principles and procedures
  • Troubleshoot networking problems and recover from these problems
  • Analyze storage failure scenarios and resolve the problems
  • Troubleshoot vSphere cluster failure scenarios and analyze possible causes
  • Diagnose common VMware vSphere® High Availability problems and provide solutions
  • Troubleshoot problems related to virtual machine migration (VMware vSphere® vMotion®) and improve resource use (VMware vSphere® Distributed Resource Scheduler™)
  • Troubleshoot VMware vCenter Server® problems
  • Identify VMware ESXi™ host problems, analyze failure scenarios, and correct them
  • Troubleshoot faulty virtual machines, including installation problems, snapshot problems, connection problems, and more

Target Audience

  • System administrators
  • System integrators

Prerequisites

This course requires completion of one of the following prerequisites:

  • VMware Certified Professional 6.5 - Data Center Virtualization (VCP6.5-DCV)
  • VMware vSphere: Fast Track [V6.5]
  • VMware vSphere: Install, Configure, Manage [V6.5]
  • Equivalent knowledge and administration experience with ESXi and vCenter Server

Experience in working with a command-line interface is highly recommended, as is completion of VMware vSphere: Optimize and Scale [V6.5].

Course Modules

1: Course Introduction
  • Introductions and course logistics
  • Course objectives
  • Describe the content of this course
  • Gain a complete picture of the VMware certification system
  • Familiarize yourself with the benefits of the VMware Education Learning Zone
  • Identify additional resources
2: Introduction to Troubleshooting
  • Identify the effects of a system problem
  • Define the scope of troubleshooting
  • Use a structured approach
  • Understand the principles of troubleshooting
  • Follow a logical troubleshooting procedure
  • Examine examples of troubleshooting
3: Troubleshooting Tools
  • Use command-line tools to identify and troubleshoot problems
  • Use VMware vSphere® Management Assistant
  • Find and interpret important log files
  • Use vRealize Log Insight for log aggregation, efficient log search, and problem analysis
4: Networking
  • Identify the symptoms of network-related problems
  • Analyze and resolve standard switch and distributed switch problems
  • Analyze virtual machine connectivity problems and fix them
  • Examine common management network connectivity problems and restore configurations
  • Identify and prevent potential problems
5: Storage
  • Troubleshoot storage (iSCSI, NFS, VMware vSphere® VMFS, VMware vSAN™, and VMware vSphere® Virtual Volumes™) connectivity problems
  • Analyze storage-related logs
  • Analyze hardware malfunction and software misconfiguration scenarios
  • Identify multipathing-related problems, including permanent device loss (PDL) and all paths down (APD)
  • Analyze possible causes, recover from the faulty conditions, and restore storage visibility
6: vSphere Clusters
  • Identify and recover from problems related to vSphere HA
  • Analyze and troubleshoot various types of vSphere vMotion problems related to virtual machine migrations
  • Discuss and recover from vSphere DRS problems to achieve proper function and balanced resource use
  • Examine vSphere cluster failure scenarios and possible solutions
7: Virtual Machines
  • Analyze and resolve common virtual machine snapshot problems
  • Identify possible causes and resolve virtual machine power-on problems
  • Troubleshoot virtual machine connection state problems
  • Resolve problems seen during VMware Tools™ installations
  • Examine failure scenarios and provide solutions
8: vCenter Server and ESXi
  • Understand the vCenter Server and VMware Platform Services Controller™ architecture in vSphere 6.x
  • Identify and resolve authentication problems
  • Troubleshoot VMware Certificate Authority and certificate problems
  • Analyze and fix problems with vCenter Server services
  • Analyze and fix vCenter Server database problems
  • Identify VMware vCenter Server® High Availability problems
  • Examine ESXi host and vCenter Server failure scenarios and resolve the problems

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