Cisco TUC - Troubleshooting Unified Communications(642-426 TUC)
| Course Length: |
4 days |
| Number of Exams: |
1 |
| Cisco® Credits: |
30 |
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- Includes roundtrip airfare and lodging (Georgia and Florida only)
- Hands-on instruction by a certified instructor
- Includes all course materials and practice exams
- Includes all certification exams
- Onsite Testing
- Breakfast and Lunch provided each day
If airfare and lodging are not required, the price is $1,000 less for 2-week courses, $750 less for 10 day courses, and $500 less for one week courses.
Our Remote Classroom Instruction is a live class with students observing the instructor and listening through your computer speakers. You will see the instructor's computer, slides, notes, etc., just like in the classroom. You will be following along, doing work, labs, and individual assignments.
Can't travel or you want to stay with your family or business. No problem! Stay in your own city and save the additional expenses of roundtrip airfare, lodging, transportation, and meals and receive the same great instruction live from our instructors in our Live Instructor-Led Remote Classroom Instruction.
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Troubleshooting Unified Communications (TUC)
The 642-426 Troubleshooting Unified Communications (TUC) exam is the exam associated with the CCVP certification. Candidates can prepare for this exam by taking Troubleshooting Cisco Unified Communications (TUCv1.0) course. The exam will certify that the successful candidate has the knowledge and skills necessary to troubleshoot Enterprise CallManager, Unity, and IP network deployments. The exam addresses hands-on experience in configuring, deploying, and troubleshooting Unified Communications solutions. Topics covered include (see Claims and Components attached).
Apply the Cisco recommended methodology used to determine general Unified communications system problems and issues
- Describe the steps that can be used to identify a problem with a given unified communication system
- Identify tools that can be used to identify and isolate problems
- Correlate events (using traces, logs, and monitoring tools to identify the problem)
- Parse and interpret trace logs and system logs
Troubleshoot call setup issues
- Troubleshoot PSTN call setup issues
- Troubleshoot intersite call setup issues
- Troubleshoot intrasite call setup issues
Troubleshoot registration issues
- Troubleshoot issues with endpoint registration
- Troubleshoot issues with gateway registration
- Troubleshoot issues with gatekeeper registration
Troubleshoot database issues
- Troubleshoot database replication issues in CallManager 4.x
- Troubleshoot database replication issues in CallManager 5.x
- Troubleshoot 3rd party LDAP synchronization issues
Troubleshoot application issues
- Troubleshoot voicemail integration
- Troubleshoot CTI integration issues
- Troubleshoot IP phone XML services
Troubleshoot media resources
- Troubleshoot music on hold
- Troubleshoot conference bridges
- Troubleshoot transcoders
- Troubleshoot MTP
Troubleshoot voice quality issues
- Troubleshoot echo
- Troubleshoot dropped calls
- Troubleshoot audio quality issues
Troubleshoot security issues
- Troubleshoot authentication issues
- Troubleshoot certificate issues
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