Citrix CXD-302 (XenApp and XenDesktop Advanced Concepts Troubleshooting)
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- Includes roundtrip airfare and lodging (for boot camps held in Georgia and Florida only)
- Hands-on instruction by a certified instructor
- Includes all course materials
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In this course students learn how to troubleshoot complex end user and infrastructure issues through the
use of support tools, Insight Services, and the PowerShell SDK. The course follows a troubleshooting
methodology using real world support issues as example scenarios to demonstrate how to identify and
remediate issues with the proper tools. At the end of the course students will have the skills they need to
diagnose and remediate failures with a faster time to resolution and to identify the root cause to prevent
future occurrences.
This course was created in conjunction with Citrix Support and Citrix Consulting to identify the top support
issues and incorporate them into the hands on lab exercises. All lab exercises in this course are based on
real issues. This course has intensive lab exercises using the same tools that Citrix Support uses on
support cases.
Who should enroll in this course?
This course is recommended for administrators, engineers, and consultants who are interested in
increasing their productivity in troubleshooting and resolving component and user issues.
Preparatory Recommendations
Before taking this course, Citrix recommends that students have:
- Intermediate understanding of XenApp and/or XenDesktop 7.x
- An understanding of server, desktop and application virtualization concepts
- Familiarity with Windows Server 2012 R2
- Experience with PowerShell
Key Skills
Upon successful completion of this course, learners are able to:
- Apply a methodical process to troubleshoot issues with Citrix components
- Use troubleshooting tools to identify root cause of issues
- Use CDF tracing and logging to identify root cause of issues
- Use the XenApp and XenDesktop PowerShell SDK to troubleshoot and remediate issues
- Troubleshoot XenApp and XenDesktop services
- Troubleshoot database connectivity issues
- Troubleshoot Citrix StoreFront
- Troubleshoot user connection issues
- Troubleshoot the Virtual Delivery Agent (VDA) registration process
Topic Outline
Module 1: Troubleshooting Introduction
- Support Methodology
- Troubleshooting tools
- Citrix Director
- CDF Tracing
- Citrix Insight Services
- Citrix Diagnostic Toolkit
Module 2: Using PowerShell
- PowerShell Syntax
- PowerShell help and discovery Cmdlets
- XenApp and XenDesktop PowerShell SDK
Module 3: Troubleshooting StoreFront
- StoreFront enumeration and authentication
- StoreFront services
- XML Broker communication
- Certificate issues
- Firewall configurations
Module 4: Troubleshooting the XenApp and XenDesktop Controller
- FMA services architecture
- Connection issues to the SQL database
- XenApp and XenDesktop site recovery
- Mitigating orphaned controllers
Module 5: Troubleshooting VDA Registration
- VDA registration options
- VDA registration communications
- Common registration failures
- XDPing tool
Module 6: Troubleshooting VDA Connections
- Connection communication flow
- Common connection failures
- Citrix Receiver clean-up
- XenApp load balancing issues
- Analyzing ICA files
- PortICA logging
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